Welcome to the Turn Games FAQ!
Yes! And there are 2 ways you can do it!
You can send a mail via support@turngs.com. Turn Poker Support Team walk you through the process of game rules.
Facebook Fan Page
Write us a message at our official Turn Poker Fan Page. Turn Poker Support Team will examine your case Immediately.
Contact Turn Poker Support Team. They will walk you through the process of securing your account and then research your missing chips. Be sure to create strong passwords.
Your chips will be uploaded to your account within 72 hours because of the Facebook security policy. If the problem persists please contact Turn Poker Support Team.
Please contact Facebook Security.
You can contact Turn Poker Support Team and they will take quick action.
Report the player in-game. Turn Poker Support Team reviews all reports of potential unfair gameplay.
If a player is found to be in violation of Turn Poker Terms of Service, action may be taken against their account.
Yes. Hackers and scammers often entice Turn Poker players with free in-game cash and goods, to trick them into giving up their account password or other details.
Do not click on any links in messages promising free stuff. Report any suspicious messages to Turn Poker Support, and then delete them.
Yes. While they may sound cool, third-party software can harm your computer. It’s a violation of our Turn Poker Terms of Use to use them, and doing so can result in a suspension of your game account. Turn Poker works hard to create a fair and level playing field for all of our players.
Make sure that you update your computer system regularly, use Security software, use good passwords and never give them out to anyone. And remember, don’t click on suspicious links!
No, that’s not possible. Experiencing losses is frustrating and makes poker less enjoyable. We ensure cards will always be dealt with at random. However, there is never a guarantee that specific whole cards will always win.
The black screen problem can be existing on mobile devices using the old version WEB browser. The black screen problem can be solved by downloading/updating the latest version of Chrome via Google Play.
Our application’s access to old versions has been closed. Now the old Unity version applications and applications lower than the 5.8.1 version cannot be logged in.
Actually, it is not a mistake, it is a force we have made to stabilize our game and ensure that every player can log in through the same client.
The solution is to update the latest version of our application via AppStore/ GooglePlay Store.
Turn Texas Holdem Poker supports the latest 5.0 version on Android devices. Our application does not open on Android devices with lower than 5.0 versions.
If you cannot download Turn Texas Holdem Poker, please have a look at this article which will help you fix the common DF-DFERH-01 Error on Google Play!
domain problem
If you are faced with a problem like that, you don’t need to worry, probably the problem is on our side. Please contact Turn Poker Support via support@turngs.com for immediate help or fill the contact form.
You can request the removal of personal data at any time. However, If you change your mind, you might not be able to recover it.
If you want to submit the removal of personal data, please follow the instruction here: How Can I Request The Removal of Personal Data?
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