Support

TURNGS Help Center

You can find frequently asked questions on this page. If you can not find an answer to your problem please contact us via the contact form.

FAQ

> My Account is banned. How can I active this again?

Contact Turn Games Customer Support. They will walk you through the process of game rules. You can send a mail support@turngs.com.

> I think my account was hacked! How can I get my chips back?

Contact Turn Games Customer Support. They will walk you through the process of securing your account, and then research your missing chips. Be sure creating strong passwords.

> I bought chips but it was still not credited to my account. What can I do?

Your account will be uploaded to your account within 72 hours because of the facebook security policy. If the problem persists please contact Turn Games Support Team.


> I can’t log into my Facebook account to play my games, I think someone hacked my account. How can I get my account back?

Please contact Facebook Security

> Playing the team game on the table. What can I do?

You can contact Turn Games Support Team and they will take quick action.


> Is it okay to buy Turn games cash and items from another website?

No. Purchasing game currency or goods from third-party vendors is dangerous. They can harvest your information and misuse it, trick you into giving them your password, and steal your game cash. It’s a violation of our Terms of Service to purchase from third-party sellers. Play it safe, and buy while you’re in the game.

> Some players cheating on Mega Pot Table. Is it true?

This is a cheating. You can contact Turn Games Support Team and they will ban this player account.


> How do I know that the site or page I land on isn’t really Turn?

Scam pages and sites are often very convincing. They may use Turn Games images to try to trick you into believing that they’re legitimate, and sometimes they even have “Turn” or related game names in the address. If you suspect that it may not be a real Turn page, manually type www.turngs.com into your browser to visit it directly.


> I received a notification that I received gift chips, but my chips did not upload?


You have to click your notification. If the chips are not loaded despite the notification please contact Turn Games Support Team.

> I received a message that promised me millions of free chips. Is it too good to be true?

Yes. Hackers and scammers often entice Turn players with free in-game cash and goods, to trick them into giving up their account password or other details. Do not click on any links in messages promising free stuff. Report any suspicious messages to Turn Customer Support, and then delete them.


> I think a player is cheating. Where can I report him, and what will Turn do?

Report the player in-game. Turn reviews all reports of potential unfair gameplay. If a player is found to be in violation of Turn Terms of Service, action may be taken against their account.



> My friend showed me a bot plugin that’s supposed to allow me to level up really fast. Are there any downsides to this?

Yes. While they may sound cool, third party software can harm your computer. It’s a violation of our Terms of Service to use them, and doing so can result in a suspension of your game account. Turn works hard to create a fair and level playing field for all of our players.



> I received an email that appears to be from Turn, telling me that my account will be banned if I don’t follow the instructions.
Is this really from Turn?


No. This is a method often used by hackers to gain access to your account. Legitimate warnings issued by Turn will occur in-game, upon login. Turn will never ask you for your password. Report the message by using the Report Abuse link on the social network platform, or submit it to Turn Customer Support, and then delete it.

> What kind of Security Software should I use?

Malware comes in many forms, and is designed to inflict harm on your computer. You'll want to investigate and compare products from different companies to find the one that meets your needs. Turn doesn’t support any specific Security software, but regardless of which on you choose, remember to keep your software up-to-date.


> How can I keep my account secure?

Make sure that you update your computer system regularly, use Security software, use good passwords and never give them out to anyone.
And remember, don’t click on suspicious links!


> I saw a horrible picture while I was playing a Turn game. How can I report it?

Please send all relevant information, including a link to the player’s profile if possible, a screen shot, and the location where you saw the photo to Turn Customer Support


> Another player posted some really mean things in chat. Where can I report it, and what will Turn do about it?

Please submit a link to the offending player’s profile, along with a description of the message exchange, and where the abuse was communicated (i.e.: in-game chat, Facebook messaging, etc.), to Turn Customer Support. We take abuse very seriously, and if it’s determined that a violation of our Terms of Service has occurred, we will take action.


> I friended someone on Turngs.com, but they’ve sent me some creepy personal messages. What can I do?

Go to their profile, click on the Report Abuse option, and then remove them as a friend.